Privacy Policy

Fitywell is the company responsible for your information. If you have a question, or want to exercise any of the rights below, email contact@fitywell.com.

• Account details: your name, email address, and optionally your phone number.
• Health information: your weight, height, age, sex, goal, activity level, food restrictions, intolerances and health conditions you tell us about, injuries, medications you track, and training history. You give this to us in the quiz, during setup or while using the app, and we only use it to build and adjust your plan. Our Consumer Health Data Privacy Policy explains this in detail, and we only collect it with your consent.
• Meal photos and voice notes: when you choose to log a meal by photo or voice, the file is sent for analysis and is not stored by us. Only the foods you confirm are saved.
• Plans you import: if you import a meal plan from your dietitian or a workout plan from your trainer (photos, a PDF or pasted text), the file or text is read for that request and not stored. Only what you confirm is saved.
• Progress photos, body measurements and a profile photo: only if you add them. Photos are resized on your phone, which removes location and other camera details, and kept in private storage that only your account can open. They are not sent to our AI provider.
• Quiz answers: if you take our quiz, your answers, first name, email, optional phone number, and how you reached us (such as the ad or link you came from).
• How you use the app: meals you log, workouts you complete (including sets, reps, loads and how they felt), habits, weekly check-ins, and messages you send your coach.
• Technical information: IP address, browser type and access times, kept as security logs.
• Settings kept on your device: choices such as pounds or kilograms, 12- or 24-hour time and the voice guide are saved in your browser, not on our servers.

• To build your meal and workout plans, and adjust them as you go.
• To show you your progress over time.
• To process your payment and manage your subscription.
• To tell you about important changes to the service.
• To keep your account secure and prevent fraud.

We share your information only with the companies that make Fitywell work, and only as much as they need:

• Supabase — stores your data and handles sign-in (hosted on AWS).
• Groq — generates your plans and coach replies, analyzes meal photos and voice notes you choose to send, and reads a diet or workout plan you import. We send only your first name and the health details relevant to the request; never your email, phone number or payment information.
• Stripe and Hotmart — process payments. Your card details go to them directly and are never stored by us. They do not receive your health information.
• Resend — sends account emails, such as your access link. It receives your name and email only.
• Cloudflare and Vercel — host the website and the quiz.

We do not sell your personal information, and we do not share it for advertising.

When you share a progress image, it is made on your phone and goes only where you send it. You choose what it shows; your exact weight and your name are off unless you turn them on.

The guided workout reads your sets out loud with a voice installed on your device. Fitywell only uses voices that run on the device, so what is read out loud is not sent anywhere.

You can, at any time:

• See what we have — request a copy of your information.
• Correct it — update anything that's wrong or out of date, from Profile.
• Take it with you — download your data as a structured file, from Profile. It lists your progress photos but does not include the image files; email us if you want them.
• Delete your conversations and photos — clear your chat history with your coach, or delete any progress photo, at any time.
• Delete everything — close your account from Profile, which permanently removes your account and everything you saved in the app, including your photos. Cancel your subscription first so you aren't charged again. Payment records are kept as the law requires. If you took our quiz, email us and we'll delete your quiz answers too.

To make any of these requests, email contact@fitywell.com. We respond within 30 days.

We keep your information for as long as your account is open. After you delete your account, it's permanently removed within 30 days, unless the law requires us to keep something longer.

Your data is encrypted in transit (TLS 1.3), and every record is isolated to your account at the database level so no other user can reach it. If a security incident ever affects your information, we'll tell you.

Fitywell is for adults 18 and over. We don't knowingly collect information from children. If we learn that an account belongs to a minor, we close it.

If we change this policy in a way that matters, we'll email you at least 10 days before it takes effect. The current version always lives at www.fitywell.com/privacy.